Vvgvvg Refund Terms

At VVGVVG, we aim to ensure you are satisfied with your purchase. However, if you need to cancel or return an order, please refer to the following policy details:

Order Cancellation:
Orders can be canceled before the product is dispatched. If your cancellation request is received prior to shipment, you will receive a full refund. Unfortunately, once the product has been shipped, we are unable to cancel your order.

Return and Exchange Policy:
We offer a straightforward return and exchange policy to guarantee your satisfaction with our products. Please review the following details for processing returns or exchanges.

Return Information:

• Eligibility for Return:
  Returns are accepted within 14 days of receipt. To be eligible, the item must be unused, undamaged, and in the same condition as when you received it. The product should also be in its original packaging.

• Return Process:
  To initiate a return, please follow the instructions provided in the return authorization email. Once we receive the item and confirm its condition, we will process your refund.

• Return Shipping Cost:
  Unless the return is due to our error (e.g., wrong or defective item), the customer is responsible for the return shipping cost, which is $10.

• Refund Processing:
  Once we have received and inspected the returned item, refunds will be processed to the original payment method. Please allow 5-10 business days for the refund to appear in your account.

Exchange Information:

• Eligibility for Exchange:
  Exchanges can be requested within 14 days of receiving the item, without requiring a specific reason. The item must be unused, undamaged, and in its original packaging.

• Exchange Process:
  Please follow the instructions provided in the return authorization email to return the item to the specified address. Once the item is received and inspected, we will send you a replacement item of equal value.

• Exchange Shipping Cost:
  Unless the exchange is due to our error (e.g., incorrect item sent or defective product), you will be responsible for paying $10 for return shipping.

Important Notes:

• Refunds will be issued minus a $10 shipping fee unless the return is due to our error (e.g., defective or incorrect items).

• We offer a one-time exchange per order. You may choose either an exchange or a full refund, but not both.

• If you receive a damaged or defective item, please contact us within 14 days of receipt for a return or exchange.

Late or Missing Refunds:

• If you have not received your refund, please check your bank account first. It may take some time for the refund to appear. Next, contact your credit card company as there might be a processing delay. If you’ve completed these steps and still have not received your refund, please contact us.